Frequently Asked Questions
Everything you need to know about your TW Steel timepiece.
Are TW Steel watches water resistant?
Yes, most TW Steel watches have a water resistance rating of 5 ATM or 10 ATM. Please check the specific model specifications before exposing your watch to water.
How long is the warranty period for a new watch?
Every TW Steel watch comes with a 2-year international warranty from the date of purchase, covering manufacturing defects in the movement, hands, and dial.
Do you offer international shipping?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What is your return policy for online orders?
If you are not satisfied with your purchase, you can return your watch within 14 days of receipt, provided it is in its original, unworn condition with all packaging and tags intact.
How do I know if my TW Steel watch is authentic?
To ensure authenticity, always purchase from our official website or an authorized retailer. Every genuine TW Steel watch includes an official warranty card and unique serial number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.